Call Center As a Service
If your business deals with customers calls on daily bases, Awal Telecom offering Call Centre as a Service (CCaaS).
The service will enable the enterprises to handle their daily customers calls (enquiries, complains or orders) in easy way, with low operation costs and no need for place and infrastructure.
Awal will offer (Infrastructure, Technology, Agents and Connectivity), that makes the client have End-to-End and 24/7 call centre service.
The service will include :
keep in touch with your agent performance using the performance reporting.