Call Center As a Service

If your business deals with customers calls on daily bases, Awal Telecom offering Call Centre as a Service (CCaaS).

The service will enable  the enterprises to handle their daily customers calls (enquiries, complains or orders) in easy way, with low operation costs and no need for  place and infrastructure.

Awal will offer (Infrastructure, Technology, Agents and Connectivity), that makes the client have End-to-End and  24/7 call centre service.

The service will include :

  • daily, weekly, yearly  reporting about your call center KPI’s.
  • keep in  touch with  your agent  performance using the performance reporting.

For more details or Quota requests, please contact us on :